Return & Refund Policy
"Guaranteed Satisfaction, Every Time!"
At NESTEEN.com, we follow our comprehensive after-sales policy to ensure your happiness with every purchase.
- Get In Touch
Email: Contact us at nesteen.connection@gmail.com. We respond within 24 hours on weekdays and will answer messages received on weekends or holidays on the next business day.
- Tips Before Buying
We strive to provide you with the best shopping experience. To help you make informed decisions, we offer detailed product descriptions, measurements, and photos. Please read the product descriptions and specifications carefully before making a purchase. If you need more information, contact us at nesteen.connection@gmail.com.
- Return Policy
Please keep in mind that due to the personal nature of our products, we can only accept returns of unopened items with undamaged packaging and tags. This is to ensure that the products remain in brand-new condition for our customers' health, safety, and peace of mind. Once a package is opened, the product is considered used and cannot be returned unless it is defective.
If you wish to return a product within 90 days of purchase, email us pictures of the unopened package. After confirming the status, we will provide a return address. Return shipping is at your own expense. Allow us 3-4 weeks to receive and process your return. For status updates, contact us at nesteen.connection@gmail.com.
This policy applies to scenarios including, but not limited to:
- Duplicate orders due to operator error
- Change of mind
- Purchase of the wrong product
- No longer needed
- Price issues
- Defective Items
If an item is found to be defective within 90 days of purchase, contact us with the following information:
- Order number, SKU of the defective item, and a brief description of the problem
- Pictures or a video illustrating the problem
After confirming the issue, we will replace it with the same item or a product of similar value.
- Please Check the Following Before Reporting a Problem.
- Ensure the product is fully charged and hold the power button for 3-5 seconds to turn it on.
- For specific products like dildos and vibrators, ensure the product is turned on before using the remote control. Check the remote control's battery.
- Review the product's instruction manual.
- Do not use products while charging.
- Lost or Returned Package
- If the parcel was delivered to the destination address but not received by you, no refund will be provided.
- If the parcel is lost in transit, we will resend the same item.
- If the parcel was delivered to a different address, we will resend the same item.
- If a parcel is returned due to an incorrect address or because it was not picked up in time, we will resend the same item and charge $7 for shipping.
- If a parcel is returned without reason due to force majeure factors such as customs or post office returns, we will resend the same item.
For all details, please get in touch with our customer service department within 30 days of purchase.
- Order Cancellation Process
To cancel your order, contact us at nesteen.connection@gmail.com within 24 hours of your purchase for a free cancellation. In most cases, orders are processed and shipped on the same day, so it may not be possible to cancel an order once it has been submitted. If the order cannot be canceled and you do not need it, try to decline the package. If you cannot decline the package, please follow the return policy. After we process your refund, it will take 3-7 business days to receive it, depending on your bank's processing time.
- Wrong items
If you believe you have received the wrong item, contact us within 90 days of purchase with the following information:
- Pictures of the shipping label on the package
- Pictures showing the SKU on the product's plastic wrap bag
- Pictures of the entire package and the product